Help
Questions, answered
The guarantee, shipping, subscriptions and what’s in each product.
The guarantee
What if it doesn’t perform?
Try any Arnie’s product. If it doesn’t perform, we’ll refund you in full. No time limit. No questions.
How do I get a refund?
Email info@shoparnies.com with your order number. You don’t need to send the product back, opened or not. We refund the product price to your original payment method, usually within a few business days. Shipping charges aren’t refunded. The full policy is on our returns and refunds page.
Are sale items covered?
Yes. Items bought on sale or with a discount code are covered. The refund is the price you paid.
Orders and shipping
Where do you ship?
We ship to addresses in the United States. Muscle Cream, Roll On and The Complete Round can’t ship to New Jersey because of state law. Mineral Face Sunscreen and Aloe After Sun ship to every state.
How long will my order take?
We pack and ship orders within 1 to 2 business days, Monday through Friday. Standard ground shipping takes 3 to 5 business days after your order ships. Orders over $50 ship free. Faster options are available at checkout.
My order arrived damaged or wrong. What do I do?
Email info@shoparnies.com within 48 hours of delivery with your order number and a photo. We’ll replace the item or refund it, shipping included.
Subscriptions
How does Subscribe monthly work?
Choose Subscribe monthly on a product page and save 25 percent. Your order is delivered every month.
Can I skip, change or cancel?
Yes, anytime, from your account. The guarantee covers every subscription order too.
The products
Why are there two recovery products?
Format and occasion. Muscle Cream is the one at home and after the round. Roll On is the one in the bag, with nothing on your hands.
How does Muscle Cream feel when I put it on?
The cooling sensation hits on contact. You’ll feel it before you finish rubbing it in. Then the warmth from camphor and methyl salicylate comes through.
Why a sunscreen made for the face?
Save the spray for your legs. Mineral Face Sunscreen is Broad Spectrum SPF 50 from 25 percent zinc with a sheer tint, made for your face.
Does Aloe After Sun contain CBD?
No. Aloe After Sun contains hemp oil, a skin-conditioning ingredient pressed from hemp seed. Hemp oil is not CBD.
What’s in The Complete Round?
One full size of each: Mineral Face Sunscreen, Roll On, Muscle Cream and Aloe After Sun.
Is it safe for sensitive skin?
Muscle Cream and Roll On contain menthol and methyl salicylate, which can be too strong for sensitive or damaged skin. Patch test before regular use. Stop using it if irritation occurs.
CBD and lab tests
What is CBD Isolate?
CBD Isolate is CBD on its own, separated from the other compounds in the hemp plant. Full-spectrum CBD keeps the broader plant mix, including trace cannabinoids and terpenes. Arnie’s uses CBD Isolate only.
How much CBD is in each product?
Muscle Cream and Roll On each contain 3000 mg of CBD Isolate per container. Mineral Face Sunscreen and Aloe After Sun contain no CBD.
Will this show up on a drug test?
We can’t promise how any product affects a drug test. Our certificates of analysis are on our Lab Tests page. If your job tests for THC, check with your employer before using any CBD product.
Where can I see your lab results?
On our Lab Tests page, with the certificate for Muscle Cream and Roll On.
Clubs and wholesale
Can my club or shop carry Arnie’s?
Yes. Our page for clubs has the terms and how to open an account.